Refund and Returns Policy

1. General Overview

At yashago, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Standard Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by all original packaging, tags, and accessories.
• Proof of purchase (order number or receipt) is required.

2.2 Non‑Returnable Items

• Personalized, custom‑made, or monogrammed items.
• Final‑sale or clearance merchandise clearly marked as non‑returnable.
• Intimate apparel, swimwear, or any product that has been opened and is not in its original sealed condition.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2 Shipping the Return

• Pack the item securely in its original packaging or a comparable sturdy box.
• Include the RMA number on the outside of the package.
• Ship the package using a trackable carrier. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Refund Amount

• Full purchase price of the returned item, excluding original shipping charges, unless the return is a result of our error.
• Any promotional discounts applied at the time of purchase will be reflected in the refund amount.

5. Exchanges

If you prefer an exchange rather than a refund, please indicate the desired replacement item when you contact Customer Support. Exchanges are subject to product availability. If the replacement item is of higher value, you will be required to pay the price difference; if lower, we will process a refund for the difference.

6. Defective or Incorrect Items

Should you receive a damaged, defective, or incorrect product, notify us within 7 days of receipt. We will arrange for a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Ensure returned items are packaged securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

9. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address